Is it possible to have someone log in by a “username” or number instead of an extension number so that depending on the number they use it would log them into specific queues?
For example, if they logged in as 5555, it would log them into queue 1111
but then after hours they could log in as 15555 and it would log them into queue 1112 and 1113
or something similar? that way if someone needed to sit at someone else desk they could use their user number/name instead of the extension they are sitting at which may not be configured for the queue needed.
I hope this makes sense.
