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Scribe Audio File Language
Hi @Mega8551 Please make sure preferred audio file language is set to French under User Management → User or Group level, If you set the User/Group level to English and choose French in the Scribe...
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Sangoma Phone Desktop ringing tone is broken
For example with the following settings Sangoma Phone will not play the ringing tone on the Jabra headset. Instead it always uses the default playback device (german “Standardgerät”) in Windows. When...
View ArticleUnable to get trunk and routing working
In the Advanced settings for the trunk, try turning off Permanent Auth Rejection and retest. If that doesn’t help, wait for attempts to stop and see if the PBX is otherwise still working, for example...
View ArticleHow to add custom language audio for sound prompt
I found out this info about adding sounds for custom language: https://sangomakb.atlassian.net/wiki/spaces/PG/pages/20709972/PBX+GUI+-+Sound+Languages+User+Guide It explains whole procedure but...
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Unable to get trunk and routing working
bazzy: no logs show up in the /var/log/asterisk/full to indicate there are any connection attempts It seems log shows only problems with trunks. If everything is OK, then there is nothing in log. I...
View ArticleCan't Receive SMS
I am yet to set sending messages. Tried it and it seems it does not work by default (even within local network), but that is not my priority for now. I will have to deal with it later so I followed...
View ArticleUnable to get trunk and routing working
its showing <Registration/ServerURI…> <Auth…> <Status…> _-AATROX/sip:nsip.aatroxcommunications.com. _-AATROX Registered (exp. 3207s) Objects found: 1 however when i dial the number i...
View ArticleSangoma Phone Desktop ringing tone is broken
Thanks @joni1802 , will check and update you. Regards Kapil
View ArticleCalendar Holiday Time Conditions
ok so traditionally lets say I have: Time Group: Opening Hours - Monday to Friday 9AM to 5PM Time Condition: If Opening Hours Time Group matches, do X or if does NOT match do Y Then if i add a ical...
View Article[Question] Automatic FreePBX Raid install /boot/efi
Hi there, During the automatic installation, FREEPBX sets up RAID using two identical drives. However, the /boot/efi partition is only created on one of them. The main question is: what happens if the...
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Web Callback - Bug?
BlazeStudios: asterisk -rx “core show settings” PBX Core settings Version: 22.3.0 ABI related Build Options: OPTIONAL_API All Build Options: DONT_OPTIMIZE, COMPILE_DOUBLE, OPTIONAL_API Maximum calls:...
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Endpoint does not register after IP change even though Responsive firewall is...
chrisduncansb: New IP is not banned by fail2ban/intrusion detection Have you checked the new IP is blocked under Blocked Hosts
View ArticleQueue with HT813
Hi I have a FreePBX server together with a Grandstream HT813. I am trying to set up a queue system in FreePBX such that when someone calls in, they will hear the IVR menu, and they can press 1 to dial...
View ArticleRouting Anonymous callers doesn't work - but the answer was easy
Hi, So this did work a while back but somehow got killed off. This PBX is used for a business and my home so we get callers to do with both. We needed a block unknown numbers because of a specific...
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Web Callback - Bug?
VoipMC: Default language: en Asterisk actual default language is English. The Sound Language(s) are set on endpoint configs and channel settings in the dialplan not as a global/general. The web...
View ArticleQueue with HT813
If you’re enabling/disabling features like Call Waiting or Voicemail at your provider side then they are not really setting the service up to be used by a PBX since that is where that should be...
View ArticleQueue with HT813
Asterisk queues do not push the call back to the provider. Analogue lines only allow one call at a time. It sounds like you are trying to do the impossible. In particular, whilst an IVR is running on...
View ArticleUnable to get trunk and routing working
I cannot help you more. I am newbie too. Just shared what I learned about setting up trunks. I found it by pure luck how to check if trunk is connected. So far I just set trunks between local PBX. I...
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Queue with HT813
david55: Analogue lines only allow one call at a time. It sounds like you are trying to do the impossible. This isn’t true. Analog lines have been able to support call waiting since the 80’s or...
View ArticleUnable to get trunk and routing working
Registration has absolutely nothing to do with making outbound calls. Registration tells the far side you are registering to where to send calls/requests. That’s it. Some providers may offer an option...
View ArticleUnable to get trunk and routing working
we are not really talking about outbound we are talking about inbound here. if i dial the did number from my mobile phone I get nothing but immediate busy signal and no corresponding logs anywhere....
View ArticleUnable to get trunk and routing working
Have you asked the provider what is happening? They would be able to tell you why the call didn’t complete. That would be the first step.
View ArticleCan't Receive SMS
Try this: Admin > System Admin > Port Management and change the HTTPS port for the Admin UI. I don’t know if this’ll work ‘cause you might have to end up forwarding this as well anyway
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Queue with HT813
BlazeStudios: So at this point, if your provider is controlling the ring time, call waiting and voicemail routing it sounds like you have a standard VoIP (POTS style) account. That can cause some...
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Queue with HT813
doododod: Hmm I might have a standard VoIP account. It’s the free plan that comes with my internet plan, provided by my ISP. Alright so this is completely wrong then. The ISP is providing you with a...
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Сall recording when calling the queue to a virtual number with followme
Dmitry: Also for some reason calls after 21 are recorded. What does this mean? It makes no sense. We need context.
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Can't Receive SMS
pedja: I have FreePBX behind NAT router, and if I forward port 443 to FreePBX it makes Admin web interface exposed to the public. How to avoid that? You need to have the access to reach it remotely....
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Queue with HT813
BlazeStudios: Does the HT813 CDRs show incoming calls hitting the device? Because they are either not hitting the HT813 or the HT813 isn’t forwarding the calls properly. You need to figure out which...
View ArticleQueue with HT813
You don’t have Call Waiting enabled do you? You can only get a second incoming call if Call Waiting is enabled on the ISP side since they provide that service to you. If it is setup on the ISP side...
View ArticleQueue with HT813
On HT813 I don’t see an option for call waiting on the FXO port, only on the FXS so maybe it doesn’t? My FXS port is currently not connected to anything as I don’t have an analog phone to connect it to
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[Question] Automatic FreePBX Raid install /boot/efi
satskiy: what happens if the drive containing /boot/efi fails, and how should this situation be handled? This looks like a v16 or earlier install ? Please try the latest v17 ISO available at Download...
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After FPBX17 upgrade, extensions are not reachable until I click "submit" for...
I thought I had solved this issue by deleting the astdb Database, but unfortunately at my next FreePBX 17 upgrade (apt upgrade to upgrade from asterisk 22.3.x to 22.4.x, fwconsole ma upgradeall) it...
View Article[Question] Automatic FreePBX Raid install /boot/efi
This isn’t a proper answer since v15 and v16 are supported versions still. Even moreso on v16. So the OP needs an answer in regards to their currently supported setup. Sangoma made a timeline on what...
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[Question] Automatic FreePBX Raid install /boot/efi
Please consider this a gentle reminder that these are the free community forums for users to help each other out and not the official paid Sangoma support system. Users on v15 and v16 continue to...
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Calls to Follow Me are not ending in VM
Hello, I have an in-office ext 499 and a remote ext 498. Ext 499 has voicemail, 498 has no voicemail. Both have their follow me set to ring each others extension so no matter what ext is dialed, it...
View ArticleEndpoint does not register after IP change even though Responsive firewall is...
It happened again and If I did see that IP in the blocked hosts list. However, as expected when I added the IP to the trusted zone the IP was removed from the blocked hosts lists. This isn’t exactly...
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Dial pattern to sub 911 for 999
Thanks for continuing to lead a lot of thoughts and discussions into this topic @BlazeStudios it often gets one thinking about new ideas. BlazeStudios: We are now about 5-6 years into Kari’s Law and...
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Dial pattern to sub 911 for 999
penguinpbx: However, IANAL and it depends on your assessments of the trade-offs, especially in light of carrier failures, overburdened PSAPs putting callers on hold, liability, safe work environment...
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[Question] Automatic FreePBX Raid install /boot/efi
penguinpbx: Where did OP state what version they are using ? Got me, I might have jumped the gun on the version. Then again, you also didn’t verify before offering a solution. penguinpbx: Users on v15...
View ArticleEndpoint does not register after IP change even though Responsive firewall is...
I found in the asterisk logs when the endpoint’s IP must have been change because that is when the endpoint became unreachable. However I don’t see any activity related to blocking the new IP around...
View ArticleAll circuits are busy intra-company pjsip trunks
Stewart, OK, we found the problem. The problem was that Palo Alto at location C was sending the reply down the wrong virtual tunnel because an update had changed all the Virtual Route metric(s) to the...
View Article[FALSE SENSE OF SECURITY ? ] Automatic FreePBX 16 Raid install /boot/efi
yes it is FreePBX 16 clean install
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[FALSE SENSE OF SECURITY ? ] Automatic FreePBX 16 Raid install /boot/efi
From Official Doc: sangomakb.atlassian.net Installing FreePBX 16 with the Official Distro - FreePBX Open Source -... INSTALLATION OPTIONS: Full Install: This is the usual option. If the computer has...
View ArticleUnable to get trunk and routing working
Yes and they just look at this as if its a problem on my side. they also apparently cant see where the call is going only that the trunk is registered and therefor “it should work” Im reluctant to...
View ArticleFreePBX v17 playback jitter
I noticed this when migrating from freepbx 14 to 17, and whichever asterisk versions came with those. The issue was specifically with ogg format files and I ended up having to rerecord all my custom...
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FreePBX v17 playback jitter
BlazeStudios: FreePBX v17 installs Asterisk v21 by default. Since January, FreePBX v17 installs Asterisk v22 by default: github.com/FreePBX/sng_freepbx_debian_install sng_freepbx_debian_install.sh...
View Article[FALSE SENSE OF SECURITY ? ] Automatic FreePBX 16 Raid install /boot/efi
Which ISO did you use ? Are you able to test a v16 install in non-EFI mode ? Either way, the word “normal” should probably be removed, because it is literally a degraded RAID array you’d be running...
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Fail2ban is banning a white listed IP
edlentz: I have two systems Both are Fpbx distro 16.0.40.13 Is that really the case anymore ? edlentz: | framework | 16.0.40.13 | Enabled | GPLv2+ | Unknown | It sounds like you started with genuine...
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