@BlazeStudios I could add more debug but I’m not clear on why it is needed. The fact is that 398 was pulled out of the queue for the IVR, and while it was being played 399 went to an agent. I promise 398 was the first caller. So my question is this behavior a bug, a miss-configuration or just the way it works? If there is some configuration option to NOT have the breakout IVR played to the oldest call (or calls?) in the queue I would really like to find it.
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