I'm using an IVR which calls up a tech support call center using the Queues module. Is there a way of setting the caller ID that the customer sees to "Tech Support". Currently it shows the Caller ID of the first available Static Agent.
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I'm using an IVR which calls up a tech support call center using the Queues module. Is there a way of setting the caller ID that the customer sees to "Tech Support". Currently it shows the Caller ID of the first available Static Agent.