No, i don’t restrictions any way. The point is queue still rang without getting out when no agent online in queue. I check with another ext (except 309, 303) the queue go to Fail destination . But with ext 309 it have problem , the queue still rang until Max wait time expired.
And i find the different between ext normal and 309,303 is :
the state is : Idle(usully it is state of ext online like ext 301 in above pic) , but 2 ext offline (303, 309) still have the state Idle
any solution for situation? Please help me!