Call Center/ Queues Module CID?

That will provide a CID prefix for the Queue to the Customer Service Rep (CSR) not back to the calling customer. So you can have multiple Queues and idientify the queue to the CSR.

I test by dialing 7777 into the IVR then select the Queue. On the 7777 test phone, the display shows CID of the first available CSR, that's what I would like to change.

There's no option for changing the CID of the inbound route like we can do with an outbound route.