Hello Community,
I have a Queue for incoming calls which uses a IVR Break Out Menu - In the drop-down menu I selected an IVR that has an announcement and one one-digit option which redirects the call to VM. Other options in the break-out-IVR are disabled or set to 0.
The queue rings for 40 seconds and the Repeat Frequency for that IVR Break Out Menu is set to 15 seconds.
The issue is that the announcement from the Break Out-selected IVR is not being played at all.
Version Info:
FreePBX Distro - SHMZ release 6.5 (Final)
Asterisk 11.13.0
FreePBX 2.11.0.43
Here is the queue from /etc/asterisk/queues_additional.conf - Looks good to me, has the periodic-announce-frequency and the context and the periodic-announce.
[605]
announce-frequency=0
announce-holdtime=no
announce-position=no
autofill=no
autopause=no
autopausebusy=no
autopausedelay=0
autopauseunavail=no
eventmemberstatus=yes
eventwhencalled=yes
joinempty=yes
leavewhenempty=no
maxlen=10
memberdelay=0
monitor-type=mixmonitor
penaltymemberslimit=0
periodic-announce-frequency=15
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=0
ringinuse=yes
servicelevel=60
strategy=ringall
timeout=40
timeoutpriority=app
timeoutrestart=no
weight=0
wrapuptime=0
context=ivr-12
periodic-announce=custom/fs2-agents_busy
member=Local/185@from-queue/n,0,MY NAME,hint:185@ext-local
Here is the Break-Out-IVR from /etc/asterisk/extensions_additional.conf
[ivr-12] ; Break-out
include => ivr-12-custom
exten => s,1,Set(_IVR_CONTEXT_${CONTEXT}=${IVR_CONTEXT})
exten => s,n,Set(_IVR_CONTEXT=${CONTEXT})
exten => s,n,Set(__IVR_RETVM=)
exten => s,n,GotoIf($["${CDR(disposition)}" = "ANSWERED"]?skip)
exten => s,n,Answer
exten => s,n,Wait(1)
exten => s,n(skip),Set(IVR_MSG=custom/fs2-agents_busy)
exten => s,n(start),Set(TIMEOUT(digit)=3)
exten => s,n,ExecIf($["${IVR_MSG}" != ""]?Background(${IVR_MSG}))
exten => s,n,WaitExten(0,)
exten => 1,1,Macro(blkvm-clr,)
exten => 1,n,Set(__NODEST=)
exten => 1,n(ivrsel-1),Goto(ivr-11,s,1)
exten => i,1(final),Goto(app-blackhole,hangup,1)
exten => t,1(final),Goto(app-blackhole,hangup,1)
exten => return,1,Set(_IVR_CONTEXT=${CONTEXT})
exten => return,n,Set(_IVR_CONTEXT_${CONTEXT}=${IVR_CONTEXT_${CONTEXT}})
exten => return,n,Set(IVR_MSG=custom/fs2-agents_busy)
exten => return,n,Goto(s,start)
exten => h,1,Hangup
exten => hang,1,Playback(vm-goodbye)
exten => hang,n,Hangup
Any suggestions greatly appreciated.