Car Wars handles all initial inbound calls and has the call logic to understand what needs to happen >with the call as indicated by the caller. Once it knows where to send the call Car Wars would simply >forward that call to an unpblushed external number that’s configured on the FreePBX backed that >connects the caller to the appropriate individuals or group that needs to handle that call.
you are correct, this is what we do, for healthcare.
The trick here is to understand how callmydoc is being used in this environment.
We just to determine the best mechanism to use CallMyDoc in the place of a touchtone based IVR.
We do it via touchtone now.
We want to make that entire process spoken.