Hello
I have a Cisco SPA112 that is connected to an extension on my PBX that I am using for outbound faxing. It has been working fine for about 3 months up to this point. However lately when I try to send faxes from the fax machine, I have dial tone and it goes through the initial dialing process but I am getting Comm Errors indicating poor line quality. However, if I unplug the telephone cord from the fax machine and plug it into an analog telephone, I have dial tone and can make calls just fine.
I have tested the line with another fax machine same issues... so I've isolated the problem to the SPA112. I'm just a little confused because I can make calls just fine if I connect the line to an analog telephone. The SPA112 is only 4 months old or so, so if it is already failed, then that's pretty odd.
I read about something called Faxxboch a long time ago that was supposed to be more reliable than using an ATA adapter. My problem with Faxxbochs is that it's $30 a month.. for that cost, we could just buy an analog line through the phone company to address this.
Anyone have any input on this? We are using efax for receiving faxes but would like to stick to sending faxes from the physical fax machine.
Thanks