I think that in general, as I have argued on other occasions, that FreePbx from a qualitative point of view has undergone and is undergoing a continuous deterioration… even for paying customers.
In short, the guides are half-baked and unclear, let’s take the last Scribe example…ok, useful, maybe we could have done better (for example, activate the possibility of transcription on the queues…) if you go to the wiki https:/ /sangomakb.atlassian.net/wiki/spaces/PG/pages/488898594/Scribe you are redirected to links on Atliassian\ Confluence which cannot be accessed (one copy and paste too many???) some parts are missing from the document fundamental, i.e. not only that scribe must be activated at Group level, but that in turn the registrations must be forced on each individual user in the extension settings. It is also not clarified why I find myself with 3 recordings for each phone call, something like…cloud storage is not exactly cheap…finally the icing on the cake, since nothing was working we opened the log and surprise, Scribe only works with the English language! ok I’m fine with it, but specify it before someone buys your licenses!!!