10-15 second pause before the IVR announcement plays

Call starts at 17:24:14 and you Wait for 4 secs

[2025-02-12 17:24:14] VERBOSE[28698][C-00000027] pbx.c: Executing [s@ext-did:23] Wait("SIP/voip.ms-00000026", "4") in new stack

Then you have another Wait for 4 secs at 17:24:18

[2025-02-12 17:24:18] VERBOSE[28698][C-00000027] pbx.c: Executing [s@ext-did:27] Wait("SIP/voip.ms-00000026", "4") in new stack

And then another one at 17:24:22

[2025-02-12 17:24:22] VERBOSE[28698][C-00000027] pbx.c: Executing [s@ext-did:31] Wait("SIP/voip.ms-00000026", "4") in new stack

Finally the call goes to the IVR at at 17:24:27, and then the EN_FR_Night_20250212 sounds it’s at the same time.

You should take a look at your fax detection or your wait time inside your inbound route.