We have a queue set up that uses the RingAll Strategy to call all agents in the queue. We set this up to solve a problem with CDR Reports showing incorrect data.
Now, when looking at Call Recordings it shows something odd. When an inbound call comes in it shows a recording for each extension dialed, with the same call duration (caller hold time), then the extension that picked up the call with the full duration of the call.
We want inbound calls to the queue to just show the answering extensions call when searched in call recordings and not show the rest of the extensions for the same number.
We have made sure that the inbound route and queue are only set to record on answer.
I have uploaded an image of the issue, to back up my explanation, as it was quite difficult to explain.