Hi Dicko. Thanks for the suggestion. I tried it (see screenshot) and it didn't make a difference. If I pause between button presses, it interprets both digits. But not when I press them like a normal caller would. Is it possible that the duration is effectively being doubled due to some kind of loopback? The IVR prompts sound normal. Any other suggestions? This customer is going to flip out if people can't dial normal extensions tomorrow (even though he's the one who didn't want to go with copper for his inbound lines, which we suggested).
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