My apologies in advance if this is simple - I did a quick search and didn't find anything specific. I am trying to set up 311 to work using FreePBX/voicepulse in New York. Feel free to kick me in the right direction and I will figure it out myself, I don't expect a spoonfed answer. Scarily enough, 911 does the same thing. I have a separate emergency route set up with emergency checked for 911, but it gives me the same problem as 311.
Here is an example of a 311 call failing. https://bpaste.net/show/c32baba9d8f7
Here is an example of a standard call succeeding. https://bpaste.net/show/75b1eed94876
On the 311 call that fails, I am stopped at this section, which confuses me on how to continue.
-- Got SIP response 500 "Nice try" back from 64.61.93.190:5060
-- SIP/VP-SIPJFKA-00001f5a is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
Here is the outbound route setup I am using.