Quantcast
Channel: FreePBX Community Forums - Latest posts
Viewing all articles
Browse latest Browse all 227779

I want to renew support - but it won't let me!

$
0
0

Yup - that worked. But on another note, if I let support lapse, that means I am not getting modules while it is lapsed - but when I renew you are selling me 12 months of support - but just now when I renewed all my modules, you all back-dated the support to when they expired - in essence I just paid for 12 months and got a little over 10:

Conference Pro Expiration Date 2039-10-26 (Free Updates until 2016-11-16)
Endpoint Manager Expiration Date 2039-05-20 (Free Updates until 2016-11-16)
EPM for UCP Expiration Date 2040-04-08 (Free Updates until 2016-04-08)
Extension Routing Expiration Date 2016-04-01 (Free Updates until 2016-04-01)
Rest API Expiration Date 2039-05-22 (Free Updates until 2016-11-16)
Rest Apps Expiration Date 2039-05-22 (Free Updates until 2016-11-16)
Sys Admin Expiration Date 2039-10-31 (Free Updates until 2015-11-16)
Fax Pro Expiration Date 2039-10-25 (Free Updates until 2016-11-16)
Xmpp Expiration Date 2039-10-31 (Free Updates until 2016-11-16)

This is not how I read your initial support announcement - buy a license, and if you want updates after a certain date, you need to renew support - OK, that works for me.

But if I had waited a year and a half, I would have to buy 2 years of support, even though in the intervening year, I got no support (module updates) whatsoever to get a module update?

It seems like you all are aiming for not only purchasing the module, but then requiring continuous support from that point forward.

I think we need some clarification on this from management. This changes the pricing structure fairly dramatically for commercial modules.

Greg


Viewing all articles
Browse latest Browse all 227779

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>