Hello,
Is there a way a button on a Yealink phone can be created to transfer a given call in progress to an extension's voicemail, but without creating a speed dial as *EXT (where EXT is the given extension's voicemail).
What I'm looking to accomplish is a button that can effectively start a transfer, prefix with *, and then I can press the DSS key on a side car for that particular extension and send the call to that voicemail box.
What I know works:
On a Yealink T46 phone I can create a button with a function type of Prefix, and a Value of *, labelled as "To VM". I have a call in progress asking to go to VM. I place that call on hold, press transfer (on the Yealink soft key display), press "To VM", and then press the DSS key for that respective extension. The held call is then transferred directly to that given DSS key's mailbox.
Is there a better way this can be done, though? The problem is this function is needed for receptionists, but this process does not work well because receptionists can be juggling a lot of calls coming in. When a new call comes in, the Transfer soft key becomes "Answer" because a call is still ringing at that extension. It would be very hard to ask a receptionist to juggle 5 calls on hold and to be able to remember which call was for a given person's voicemail when there are many calls coming in at once.
So basically I'm trying to bypass the need to place the call on hold and simply allow the call to be sent directly to that extension's voicemail. I've tried this with a key as DTMF and value as ##*, I've tried it as transfer, forward, etc... still no such luck though.