Thx James, unfortunately I have tried to create a support request now since last week without success. It won’t allow me to ask for support unless I have “claimed a product”. Last week I did “claim” the product, by typing in the serial number, but it doesn’t show up in my “Product Claims/Accepted Claims”, and when I try to type in the serial number on the support page, it won’t allow me to. Today I tried to claim the product again, at which point it said “Product has already been claimed”, even though the product doesn’t show up on my list of “accepted claims”.
For the record, if somebody from Sangoma is reading this, the process of getting support for a product one have already paid for, is quite frankly ridiculous. The complex process of getting support is almost enough for me to not being able to recommend anything from this company to anyone i know …
And even though I have done everything the documentation for the CRM module tells me to do to enable API access over HTTP REST based services, and I have rebooted my server several times, and I have made call to my Asterisk central after having both enabled the API and rebooted, it still returns nothing. Unless this is resolved, or somebody from Sangoma gives me confidence in that they’ll be able to resolve it for me somehow ASAP, I’ll have to advice my manager to reclaim the money, since we clearly haven’t had what we ordered …
Frustrated … 
Sorry, I don’t mean to take it out on you guys, you’re amazing, but hopefully somebody from Sangoma is reading this. Simply sending them an email seems to be impossible …!!