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Looking to have scheduled outbound TTS calls with Appointment Reminder

May 22, 2024, 3:59 pm
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Hello @mbrodeur,

Please take a look at SIP Caller, a cloud based outbound call dialer that can be easily integrated with FreePBX, and will do what you need.

SIP Caller connects as a remote extension to your system, and then makes the calls that you need. You can easily define a call flow for appointment reminder (there is a template for that ready to be used), create a campaign, and upload the numbers to call, so SIP Caller starts calling your customers and collecting their input (if they want to confirm or reschedule the appointment).

The dialer will provide real time and historical reports, so you know who confirmed and who didn’t.

We provide a free version which you can use with a limited number of calls per day, or very affordable plans when you need a higher volume.

Please feel free to contact me in case of needing help with this.

Kind regards.

Ernesto Dos Santos Afonso
SIP Caller - Co-Founder
https://sipcaller.com

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Error During Backup

May 22, 2024, 4:25 pm
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Error During Backup

May 22, 2024, 4:44 pm
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Based on your screenshot, it would seem that the backup module uses the /tmp directory during the process.

du -ch /tmp
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Error During Backup

May 22, 2024, 5:35 pm
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how can I change the backup directory? And if I change it does it will affect the system and could cause errors?

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Error During Backup

May 22, 2024, 7:13 pm
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you can’t easily but first see what is in /tmp , do you have core-dumps? , you can mostly delete everything in /tmp and reboot

/tmp should be ephemeral but I have heard that some distros don’t do that

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Qxact does not sync

May 22, 2024, 7:16 pm
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Problem with outbound call

May 23, 2024, 12:15 am
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Hi Andy,

  1. The “All circuits are busy now” recording is a default recording on FreePBX.
    You will hear it when call is failing to reach or be answered by the trunk, and the system does not have any other trunks to failover the call through.

I assume you have only one trunk on your outbound route, and that’s the reason for this sound message.

(you can also see the system try to find another trunk as failover from the log you attached: == Everyone is busy/congested at this time (1:0/1/0))

  1. I assume PJSIP/MyCompany-0000001b is your call provider.
    You should see the real status of the failed call on /var/log/asterisk/full and more relevant data.

It can be connection / network issue between your server and the provider or something wrong on your provider side which you can resolve with them.

As you mentioned, it is happened not in all calls so maybe something is wrong with number format?

I will recommend to check with the provider, then you could understand whether they got the call and failed it from their end for some reason, or if it is a connection issue.

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Correct update FreePBX 13.0.194.10 to FreePBX 16

May 23, 2024, 12:44 am
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thanks it fixed.

So problem with FreePBX 10.0.194.10 is continue.
How to make backup and transfer it to new server with FreePBX 16 ?

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Queuelog table in asteriskcdrdb database

May 23, 2024, 1:23 am
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Hi everyone.
I have freepbx 15 and asterisk 13 but my queuelog table is empty and there is not inserted any data in that table. How can I enable that option?

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Unable to login to Sangoma Support to create a support ticket

May 23, 2024, 1:23 am
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Still not working for us 2 weeks later.

The steps I take to present the above error is;
1.) Go to http://help.sangoma.com/.
2.) Click ‘Log in’.
3.) Type in email and password, click SIGN IN.
4.) Taken to User-not-validated - Phone Systems Powered by Asterisk with a message “User Not Validated - We weren’t able to log you in. Please make sure that you have verified your email address by clicking on the link sent to your email address on file. If you have misplaced that email, we can resend the email validation to you.”
5.) Click on the 'resend the email validation to you - hyperlink.
6.) Taken to Resend-email-validation - Phone Systems Powered by Asterisk
7.) Type Email address, click submit.
8.) Receive the email from Sangoma noreply@sangoma.com, Subject: ew User Email Validation - Sangoma.com.
9.) Click on hyperlink; Validate-user - Phone Systems Powered by Asterisk
10.) Get the message “Something_went_wrong” Internal Server Error

We’re sorry, but something went wrong. Our technicians have been notified and hope to have the problem resolved soon. (as above screen shot).

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Unable to login to Sangoma Support to create a support ticket

May 23, 2024, 1:26 am
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Call Pickup/Group Call Pickup for Extensiones SCCP

May 23, 2024, 3:36 am
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Hello everyone, I’m having trouble assigning Call Pickup/Group Call Pickup to SCCP extensions.
I cannot assign the extensions to their respective capture groups, there is some other way to do it apart from the web, it is on the web where I do not see the option to assign the capture group.

Free PBX 16
Skinny Client Control Protocol (SCCP). Version: development 4.3.5 - 90dc24f
Thank you!!

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Agent Answers Call, Queue Ignores it

May 23, 2024, 3:47 am
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I am afraid that something is wrong with this version of Asterisk that we are using.

See full call trace: Queue 8002 - Pastebin.com

Extension 323 called the queue 8002, it tried calling extension 329 but it was busy, so it went to next extension 440, and it rang for 6 seconds, which then responded busy:

[2024-05-22 14:05:22] VERBOSE[81293][C-000231e3] app_dial.c: Called PJSIP/440/sip:440@10.166.11.66:5060
[2024-05-22 14:05:22] VERBOSE[81273][C-000231e3] app_queue.c: Local/440@from-queue-0011802a;1 is ringing
[2024-05-22 14:05:22] VERBOSE[81293][C-000231e3] app_dial.c: PJSIP/440-0005c9f2 is ringing
[2024-05-22 14:05:22] VERBOSE[81273][C-000231e3] app_queue.c: Local/440@from-queue-0011802a;1 is ringing
[2024-05-22 14:05:28] VERBOSE[81293][C-000231e3] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)

The queue marked that 440 didn’t answer after 6 seconds:

[2024-05-22 14:05:28] VERBOSE[81273][C-000231e3] app_queue.c: Nobody picked up in 6000 ms

Next extension 328 was busy, so extension 314 was next in line,

[2024-05-22 14:05:28] VERBOSE[81273][C-000231e3] app_queue.c: Called Local/314@from-queue/n
...
[2024-05-22 14:05:28] VERBOSE[81336][C-000231e3] app_dial.c: Called PJSIP/314/sip:314@10.166.11.94:5060
[2024-05-22 14:05:28] VERBOSE[81273][C-000231e3] app_queue.c: Local/314@from-queue-0011802c;1 is ringing
[2024-05-22 14:05:28] VERBOSE[81336][C-000231e3] app_dial.c: PJSIP/314-0005c9f3 is ringing
[2024-05-22 14:05:28] VERBOSE[81273][C-000231e3] app_queue.c: Local/314@from-queue-0011802c;1 is ringing

But, after 2 seconds, it stopped ringing 314 and marked that it rang by 314 for 8 seconds.

[2024-05-22 14:05:30] VERBOSE[81273][C-000231e3] app_queue.c: Nobody picked up in 8000 ms

It looks to me like it combined the ring time time of 440 and 314 to reach 8 seconds…

Perhaps I am missing something?

Thanks

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Agent Answers Call, Queue Ignores it

May 23, 2024, 4:00 am
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I believe you would want to set this to yes to have the timeout restart:

; If timeoutrestart is set to yes, then the timeout for an agent to answer is
; reset if a BUSY or CONGESTION is received.  This can be useful if agents
; are able to cancel a call with reject or similar.
;
; timeoutrestart = no
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Agent Answers Call, Queue Ignores it

May 23, 2024, 4:16 am
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Thanks. IDK how I missed this… :see_no_evil:

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CID superfecta - EZCNAM gone

May 23, 2024, 5:57 am
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Hi Peter

I opened a ticket, but never raised a formal pull request for this change. @vsc55 (Javier Pastor) created a better version based on using the EZCNAM API, and it’s not clear if that was ever raised as a pull request either. Since this work was done, all FreePBX development has moved to GitHub.

Javier, I’ve found a copy of the code you did that was on git.freepbx.org back before it was shut down, and saved it with the original in a Gist here. Do you want to raise a PR for this on GitHub?

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Unable to login to Sangoma Support to create a support ticket

May 23, 2024, 6:08 am
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You can email service @sangoma.com and this will also create a ticket. I would suggest TWO emails, one for your login issue, and another for your actual ticket you need to create.

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Smart BLF - P Series XML

May 23, 2024, 6:47 am
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I am looking into upgrading from a D65 with EXP-150 to the P325 with PM200.
I currently have Smart BLF setup on the D65 with a custom XML file for both contacts and the actual BLF.
D65 Contacts.xml example here
D65 BLF.xml example here

My question is, does the XML function the same way between the D Series and P Series?
The docs here are less than helpful because it doesn’t show what a sample BLF.xml file or contacts.xml would actually look like, whereas the docs for the D series phones are very thorough and do show examples.

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Looking to have scheduled outbound TTS calls with Appointment Reminder

May 23, 2024, 7:04 am
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Yep the paid commercial module,

I’m trying to make TTS Calls call my clients automatically and make it be repeated everyday

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Visual voicemail with transcription

May 23, 2024, 7:07 am
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