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SIP trunk inbound calls not working for some numbers

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Your logging stops before FreePBX has said how it considers the call to have failed, and isn’t detailed enough to see why the individual outgoing calls failed. All one can tell is that they failed quickly, but after the channel was allocated.


Upgrade steps from freepbx 12 to freepbx 16

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Hi everyone, I’m new around here and I need to know if possible the steps for make the upgrade from a freepbx 12 to version 16, and if all the licenses purchased in the old system remain valid. Thanks in avance

Upgrade steps from freepbx 12 to freepbx 16

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The best way forward would be to install a new instance of 16 on a brand new box, take a full backup of 12 and restore it to 16. Then you can do Zend reset on the Sangoma portal and activate your new installation to the same deployment.

If you can push it off though, 17 is going to be released some time this year and the upgrade from 16 to 17 is going to be basically the same path so might as well wait a few months and move to 17 instead.

Upgrade steps from freepbx 12 to freepbx 16

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Thanks a lot, I’m going to work on it. I’ll keep updated

Freepbx 17 problems feedback

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Just out of Curiosity, are you running a FreePBX17 BETA on Debian 12 box? On FreePBX 14, 15 and 16 I used a small script to keep CentOS and FreePBX up to date (A member here had a good script and it NEVER failed me). I Never had an issue with it, but I just did basic OS updates and then Module updates. My question would be now that we are on Debian 12 with FreePBX17 BETA, is it, “Safe” for me to do Standard Debian Updates, and as long as I am NOT upgrading to a new Debian version, is there any fear of Debian 12 getting too far ahead of FreePBX 17, or as long as I do FreePBX module updates alongside my Current Version OS updates, should I be good? My goal in testing the beta is to keep the system and modules as update to date as possible, to see if anything breaks and how often.

Freepbx 17 problems feedback

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So instead of yum you are using apt.

apt update && apt upgrade -y

The FreePBX module upgrade process remains the same

fwconsole ma updateall

Freepbx 17 problems feedback

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Yes, that is exactly what I am doing ha ha ha. Perfect.

Incoming calls not reaching to PBX

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You can’t just ‘enable NAT’ you have to also configure’ it (likely with iptables (read firewall) rules.) Mostly rules for SIP (VOIP) REGISTER and INVITE and other for any SDP (AUDIO) connections, SIP might be ‘transported’ on UDP, TCP, TLS. WS, WSS , maybe more , SDP (audio) in asterisk is usually apparent on a mathematically incorrect range of 10000-20000)

Such rules allow for calls to arrive on your ‘external IP’ and be handled by your PBX, any resultant audio/video connections and reverse connections are mostly accepted and properly routed then.

Can we presume that incoming calls work?


CID superfecta - EZCNAM gone

CID superfecta - EZCNAM gone

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Hi @1mrpeter,
Can you try to see if it works correctly for you?

Extension having trouble connecting and no audio

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Okay I changed it to the correct IP address. I can call some businesses and it works perfectly however when I try to call personal cellphones there is no audio on either end.

CID superfecta - EZCNAM gone

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It works perfectly! Thank you!

Took me a moment to realize how to do it. Downloaded the source to /var/www/html/admin/modules/superfecta/sources

Backup and Restore Module reporting file store error

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Been running FreePBX 17 more or less since it was announcing but I have an issue suddenly. I had a daily backup job setup to use SSH to transfer the config to my NAS but now when I open Backup and Restore I immediately get a toast message ‘Undefined Array Key “enabled”’ and points to Filestore.class.php. I tried deleting and recreating both my Filestore SSH server and the Backup job but I can’t select any destination in the job. Not even local is an option. Has anyone else seen this?

Backup and Restore Module reporting file store error

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Never mind, I resolved it myself. It seems to be an issue with Filestore module version 17.0.2.12. I ran ‘fwconsole ma downloadinstall filestore tag=17.0.2.11’ to go back one version and all is fixed. Interestingly it seems that my backups were still running, I just couldn’t see the files through the Restore tab because of the issue with the Filestore module.

Hopefully this helps someone else.

Centos EOL - what is upgrade plan?

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Anyone know status of freepbx community version and centos EOL on 6/30/24? Is there a viable upgrade path to another OS?


Cannot activate FreePBX 16 at home

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I’m trying to use FreePBX 16 at my house. I’m using a cable modem, router with Tomato, NGINX reverse proxy to host various websites, and FreePBX is running on a computer running VirtualBox. I let it do the automatic network config but now when I reach the Activation screen → Create Portal Account → [Create] button does nothing. There’s no apparent error message.

What am I doing wrong?

Backup and Restore Module reporting file store error

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Hi @SonicJoe just fyi - issue has been fixed in the latest edge release of filestore module.

Editing extensions into a backup

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Having a backup tgz file, can I edit extensions (mostly removing unwanted ones) before issuing the restore ?
Thank you.

Correct update FreePBX 13.0.194.10 to FreePBX 16

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I cant chose another storage to backup in 13, only “local storage” available and there i don’t have enough space… I cant add lan dirrectory or another disk… how to do it?

Best instructions to follow to upgrade to freePBX 16 from 15?

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Looking for a no-hassle and successful upgrade…

Currently at:
FreePBX 15.0.37.4
Current Asterisk Version: 16.30.0

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