Hi Itzik and TheJames,
Thank you for your responses. I will fill out the feature request. That would be great if it was built in!
Regards,
Daniel
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Hire Someone to Program CRM Module Integration with Freshdesk
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Advice with EC2
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.
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How to connect sangoma phone to a company so can lodge RMA support ticket
So I am currently trying to submit an RMA on a phone that was damaged in shipping, however, I can not currently do this as the device is not appearing as a registered product under the company.
Issue being I have no idea how to get the phones linked to the portal correctly (bought from sangoma portal) to happen given this scenario.
- Under the customer company, no deployment is registered, and under the deployment, no phones are registered.
- but in reverse, the phones are linked to the deployment and listed under phones in sangoma portal ( so can’t claim a product as its already claimed), and under the deployment, it is linked to a company.
Any help on where to go and how to start solving this problem would be much appreciated.
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ZOHO Phonebridge integration with Asterisk/FreePBX setup
Additional information I received from Zoho on the matter:
In general, Zoho CRM will be tracking 3 states of call as below :
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RINGING - when destination phone ringing
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UP - when the call is answered
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HUNGUP - when the call ended
Zoho CRM will take the call details ie., from and to number of call from the channel variables provided by your PBX. i.e.
On RINGING state, we will take call details from channel and dialing channel
On Up state, we will take call details from channel and linked channel
On HUNGUP state, we will take call details from channel and dialed channel
And when we take call details from a channel (channel, dialing channel, dialed channel & linked channel), we will get a caller id , caller name & we will be taking the correct one from it.
So, please ensure the following
- On RINGING state, channel and dialing channel has the call details
- On UP state, channel and linked channel has the call details
- On HUNGUP state, channel and dialed channel has the call details
When your PBX send these call state notification to our CRM, we will do the following in CRM
- On RINGING state, we will show notification about the caller in our CRM UI
- On UP state, we will start the timer in notification UI and will show option to enter call description
- On HUNGUP state, we will stop the timer in notification UI and will show duration got from PBX (or else will show the timer duration) and will provide option to create follow up activities and also will provide option to add/update contact for unknown callers
Anyone think this could assist in finding an integration solution for FreePBX and the Zoho Phonebridge?
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Latest Updates Broke FreePBX 13
I updated FreePBX from Module Admin today and now many of the modules open with an error.
filter_input_array() expects at most 2 parameters, 3 given
The error location is:
Whoops\Exception\ErrorException /var/www/html/admin/libraries/utility.functions.php1589
Modules like Module Admin, Incoming Routes, Outgoing Routes no longer open and give that error.
I’ve manually used fwconsole to upgrade framework, core, ucp, dashboard, etc. to see if one of them failed to update. I also did an updateall to see if something wasn’t updated. Same issue. I also went through the email with all the updates listed and made sure to fix them.
This is not a SNG install. It’s FreePBX running on Centos 6.
Thanks!
TJ
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How to connect sangoma phone to a company so can lodge RMA support ticket
Go to your phone list and adopt the MAC address
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After internet comes back on I need to reboot FreePBX in order to be able to make calls
Thanks! I do not recall ever seeing or changing this, but will keep in my if things start go wrong after internet outage.
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Freepbx hangs failing to refresh keys
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
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Video Tutorial - Postfix fix
Hi there,
Is there a video tutorial on how to setup Postfix in FPBX 14
I have tried the manual/written instruction but knowing little to nothing about Linux I fear I have not followed them correctly.
Even if I can get some “dumb Donald” instructions that might help.
Thanks in advance
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Manipulating incoming CID
The bit before the / is the DID the bit, after the CID
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Multiple custom extensions for sending emails when called
You can grep it out of the conf file
grep ^{EXTEN}/etc/asterisk/voicemail.conf|cut -d ',' -f 3
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How to connect sangoma phone to a company so can lodge RMA support ticket
Thanks, unfortunately when i go to the phone list in the portal, all phones are listed with mac addresses. I go ahead and claim the product any way via the mac address and receive a “Your organization already has access to this product.” message.
Is there some where else i am supposed to be looking as everything eventually directs me back to this page?
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Is the Trunk Secure?
I recently downloaded FPBX14 and I have registered a Chan-PJsip trunk.
In this process I expected to list PEER DETAILS & USER DETAILS.
ie disallow, allow, insecure, type, net etc etc
To register the trunk within FPBX14 It was not necessary to enter all this information in fact I couldn’t find where I could enter it anyway.
Question: As I have not entered the details in a manner I am used to is the trunk secure?..Is ther anything over and above what I have done that I should do or consider doing?
Hopefully my comments make sense.
Many thanks
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Transferred calls dropping
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
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Forward call to cell with caller ID
SO I did more testing. Using MISC DEST I was not able to get the calling parties CID to be displayed. It would only show my outgoing trunk ID (and I couldn’t remove that either, FreePBX complained that the trunk needed a CID or unexplained issues could occur).
I changed the IVR prompt to call a ring group instead with the phone number followed by a # and that worked, the call to my cell included the original parties caller ID.
I didnt change anything else. Using ring group instead of “MISC DEST” made the difference.
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freePBX Backup compatibility with different versions
Dear All,
I have one freePBX primary server in my campus on 13.0.191.11 version and one secondary server on 13.0.120 version.
I want to know that whether full backup taken on primary server will be compatible with the secondary server in case of primary failure?
OR do I need to keep both the servers on same version of software?
Please guide.
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New to the PBX phone system and migration
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
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How to find out productivity
Dear Team,
We need assistance on how to calculate agent incoming call productivity. As per our KPI have to check individual productivity performance.
Kindly provide us the formula for calculation for productivity. And currently we used the below formula but unable find out the correct number.
“Productivity
Workload hours of agent over staffing hours
(Total Talk Time + Voice Idle+ ACW/ Working hours)”
Need help. Thanks
Raj
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Manipulating incoming CID
Ah, I see, thanks for the clarification.
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Help for Paging via ALSA
Yes. From console I can dial all internals.
What I need is:
- The user from external call the PBX
- IVR answer (ok this is already done and works great)
- If the user compose the “900” internal, will be redirect to alsa <- this not work
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