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Queue does not respect agent follow me or call forwarding settings

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Hi,

I have a similar issue, slightly different.

I have a queue setup with static agents, which includes a static agent that has follow-me settings and no extension logged in. Everything works fine when I have physical extensions logged in, the call comes to the queue takes turn and rings all extensions, physical extension and extension with follow-me on it.

However if there's no physical extension logged in, the queue doesn't dial follow-me extension too. the call stays on hold for unlimited time without dialing the follow me. As soon as a physical static extension logs in, the call is passed to that extension and then follow-me extension.

Any suggestions?


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