Hi,
You can write your own dialplan to barge into a call with a whisper to your agent.
You can even combine with two feature codes:
- One for barging without whispering.
- One for barging with whispering.
Example:
[from-internal-custom]
;Listening to a conversation
exten => _*990X.,1,ChanSpy(SIP/${EXTEN:4}
;Whispering to a conversation
exten => _*991X.,1,ChanSpy(SIP/${EXTEN:4},w)
If you want to see more options of the ChanSpy application, you can type in the Asterisk console:
core show application ChanSpy
Thank you,
Daniel Friedman
Trixton LTD.