Would inbound calls first hit callmydoc or said FreePBX system?
we can do whatever we need to do, this is a new design for us, patient AI spoken IVR.
If it’s callmydoc and the call gets routed to FreePBX based on what the patient selects I am not sure >that FreePBX needs to do much in terms of any integrations other then have inbound routs setup and >ready to go to specific destinations depending on what happened upstream at callmydoc.
Dont we need to control the call flow from our side via API?
Like when someone says “refill”, we send them to the refill end point to transcribe their request?
We do this now with touchtone, we transcribe using whisper-v2.
I am making a bunch of assumptions of what the call flow would look like here because there isn’t >much info in terms of what sort of integrations/functionality you are looking to implement.
i will work on a better description/diagram.
we are also willing to pay for assistance in this project, we aleady have the customers.