Hi @unlikely
The phone display won’t show any changes unless there is a difference in the firmware (FW) or BLF keys between the templates. If there is a change, the phone will display “FW upgrading” or indicate that the BLF keys have been replaced.
When you click the “Force Check Config” button, the GUI of the Extension Mapping page should reflect the updated template name under “Template Model” (see attached screenshot).
Did it change?
What is the EPM version installed on the system?
