They should just be instructed to press # when they are done, you should send a generic tutorial for VM so your end users understand how to PROPERLY, use Comedian mail. Here is a generic write up:
New Users: The first time the message button(or *97 dialed) is pressed the voicemail wizard will be triggered, follow the prompts. When asked for a password the default is your extension number This MUST be changed to something different or the wizard will re-trigger each time you try to retrieve messages.
If you record your name at a minimum the system will impose that recording into the generic unavailable/busy. Here is a key to understand what the recording options mean:
Unavailable = You aren’t at your desk and don’t take the call (# when Done)
Busy = Call comes in while you are on a phone call (# when Done)
Record Name = “imposed” into the generic unavailable and busy message, if you do not wish to record a full message with your own voice. (Also used within various parts of the phone system)
For Established users wanting to make Voicemail changes
Dial *97 OR push Voicemail button
Enter password if prompted
Once in mailbox dial “0” (For advanced options)
Press 1 to record new “Unavailable” message (# when Done)
Press 2 to Record new “Busy” Message (# when Done)
Press 3 to record name - Be sure to record this one at a minimum (# when Done)
Unavailable = You aren’t at your desk and don’t take the call
Busy = Call comes in while you are on a phone call
Record Name = “imposed” into the generic unavailable and busy message, if you do not wish to record a full message with your own voice. Also used within various parts of the phone system.