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Unable to check voice mail from outside line

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I called the number, IVR answered, I chose the extension, it called all three phone numbers (not answering deliberately), it then played the voice mail greeting message but when I pressed * several times but nothing happen it just kept playing the voice mail greeting message, then I heard the beep and it started recording...

Not sure why its not working. What am I missing here?

Also I went to the voice mail dial plan link you provided, but the content on that page makes no sense to me. Can you put in in words on how to setup a voice mail dial plan that I can make sense of? I already have some dial plan entries in my dial plan including just an *. Not sure how to go about this.

Thanks
Doug


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